FAQs

Frequently asked questions

Have a question? We will find the answer.


Claims

How do I report a loss?

Call 844-438-6775 and select option 3

Send an email to [email protected]

How do I find out the status of a submitted claim?

Send an email to [email protected]

Fax your request to 484-696-4717

Loss Runs

Send an email to [email protected]

Fax your request to 484-696-4717

Underwriting

How do I submit a request for a quote?

Email your submission to the appropriate email address below:

Or call 844-438-6775, choose option 4 and then option 2

Or fax your request to 484-696-4717

How do I bind/issue an account?

Contact the Underwriting Assistant listed on your quote

Or call 844-438-6775, choose option 4 and then option 2

How can I contact an underwriter

Visit our Contacts page

Where can I find applications and marketing materials?

Click here

Accounting

Direct accounting questions?

email [email protected]

Technical Issues

What is my username and password for the website?

Click here

How can I obtain a username and password for someone in my office?

Send an email to [email protected] with the following information:

  • Name
  • Company including branch location
  • Email Address
  • Line of business (Commercial Lines or Specialty Lines)
  • Role (For example: Producer/Account Manager, Quoter, Accounting etc.)

How do I deactivate a username and password for someone in my office?

Send an email to [email protected] with the following information:

  • Name
  • Company including branch location
  • Replacement contact for this person